NORCOMM
WARRANTY
This Warranty
is exclusive of all other warranties whether written, oral or implied.
NorComm products
are unconditionally guaranteed for two (2) years on materials and
labor from date of purchase, with the exception of clearance items
which have a 90 day limited warranty.
All warranty repairs
must be performed at NorComm's Customer Service Department in Grass
Valley, California. All product must be returned with a valid RMA
number.. Out of warranty units returned, constitute Purchaser's authorization
for NorComm Corporation to repair or replace equipment and to invoice
Purchaser for any and all reasonable costs of repair labor, parts
and freight.
NorComm shall
not be obligated to repair or replace equipment rendered defective,
in whole or part, by causes external to the equipment, such as, but
not limited to catastrophe, power failure, or transients, environmental
extremes, and improper use or maintenance of interfacing applications.
NorComm further assumes no liability for any incidental or consequential
damages which may result from the application of its products by the
purchaser or any other party.
ORDERING
INFORMATION
"Dealer
Net" prices will be honored for all manufacturers, dealers, radio
shops, RCC's, government agencies and public utilities who install
and service their own equipment. For pricing on larger quantities,
contact the factory for a quotation.
Aggregative pricing
is not permitted, i.e., purchases of different line items cannot be
combined in order to arrive at a higher quantity discount.
OPEN
ACCOUNT TERMS
Standard terms are Net-30 days for pre-approved accounts. Credit approval
normally requires 2 weeks after receipt of a completed credit application.
Customers will be notified in writing when their credit application
has been approved. If an account has not been established, orders
can be shipped C.O.D., Visa or MasterCard.
Interest charges
at the rate of 2% per month (24% per year) will be added to all past
due accounts and accounts over 60 days will automatically revert to
C.O.D. status. If it becomes necessary to refer the account for collection
all interest and legal fees will be added to the amount due.
F.O.B.
POINT
Normal F.O.B. point is Grass Valley, California, USA. All shipments
are sent United Parcel Service (UPS) with prepaid freight and handling
fee added to the invoice.
C.O.D.
SHIPMENTS
C.O.D. Orders will be shipped by UPS whenever possible, therefore,
a physical street address (not a post office box) should be specified
when ordering All C.O.D. and prepaid orders in excess of $150.00 will
require guaranteed funds.
INTERNATIONAL
SHIPMENTS
Orders from customers outside USA will be accepted on a telegraphic
transfer, or Visa or MasterCard basis. All international orders will
be shipped F.O.B. Grass Valley, California USA. All charges for freight,
insurance, customs clearance and any necessary documents that may
be required will be at the cost of the Purchaser.
RETURNS
NorComm does not accept returns on product that has been installed.
Returns for any reason other than repair or replacement must be pre-authorized
and issued a RMA number by NorComm prior to returning and are subject
to a 25% restocking charge. NorComm does not credit freight charges
unless shipper provides a refund for lost or delayed items.
CLAIMS
FOR SHORTAGES
Claims for shortages, erroneous charges or price corrections must
be presented within 10 days from date of invoice. Delayed items must
be reported within 10 days or no credit can be given. Freight damage
claims should be filed directly with the delivery carrier within 7
days.
CUSTOM
PRODUCTS
NorComm Corporation provides data signaling products for specialized
applications by either redesigning or modifying our standard units.
Customers interested in this service should contact NorComm for a
quotation on costs and feasibility.
